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To uninstall the Citrix Receiver version older than Citrix Receiver 4.9, please delete it using the special clear tool. The download URL of the clear tool is as follows.

http://hmgssiw.proterial/portal/CitrixReceiver/ReceiverCleanupUtility.exe

Those who use the customer site can download from the menu below.

1.2 How to uninstall “Citrix Receiver 4.9”

1. On the target PC, right click on the install module (ReceiverCleanupUtility.exe) and click "Run as administrator".

2. The following screen will be displayed, and press [Enter].

3. You will be prompted to send information to Citrix.

Enter [n] and press [Enter].

4. The following screen will be displayed, and press [Enter].

5. Check that Citrix Receiver has been deleted from [Control Panel]> [Add / Remove Programs and Features or Programs].

6. Restart your computer.

7. Installation is completed.

You can delete the installation module “CitrixReceiver 49.exe”.

8. Please download the “Citrix Receiver 4.9”.

1.3 Download “Citrix Receiver 4.9”

The procedure for downloading Citrix Receiver 4.9 is as follows.

1. In the case of connection from customer site

Please download from the menu below.

2. In the case of connection from the portal site of each company using SMART
　Please download from the menu below.

1.4 How to install “Citrix Receiver 4.9”

1. On the target PC, right-click the installation module “CitrixReceiver 49.exe” and click “Run as administrator”.

*You can only run by administrator.

2. Click "Start" in the following screen.

3. Check the check-box “I accept the license agreement”, and click “Install”.

(If you don’t check the check box, you cannot click “Install”）

4. The installation will be begun.

5. When installation is completed, the following screen will be displayed.

Click “Finish”.

6. Restart your computer.

7. When you get the following screen, check the check-box “Do not show this window automatically logon.” and click “Close”.

* When you log on as a different user, you may see the following screen again, please do the same procedure: 7.

8. Installation is completed. You can delete the installation module “CitrixReceiver 49.exe”.

2. CHECK OPERATION

2.1 Check to start up the system

Please check the connection to system you use from the check site below.　　

http://hmgssiw.hitachi-metals.com/hm_0k/us/index.html

※ If you can not connect to the business system ⇒ see 2.4.

2.2 Check to print

On each system you use, please check that you can print normally

　・Normal printing with the printer you use

　　No Garbled characters / broken forms

　　No problems about printing bar-coard etc

　…

　・The printing time is not much different from the old system

2.3 Check to save file

１．If you get the following screen on loging in each system you use, you should check the check-box “Do not ask me again for this site.” and choice “Permit all access”.

　　When you get the following screen, you should check the check-box “Do not ask me again for this site.” and choice “Permit use”.

2. On each system you use, please check that you can save Excel file for frequency used reports to your PC.

On the following screen, you will see the display output “M:\” of Excel file.

(The old system wa “C:\”)

But you can get a file on your terminal’s “C:\”.

*The Excel file from each business system is saved in the folder of each system name under "C: \ CSSAPPDATA" of your terminal. When you update your PC, please create “CSSAPPDATE” folder under “C drive” before you use the system on new PC.
For security management, please contact your system administrator if administrator authority is necessary for folder creation.

*The case of if the above procedure is executed but file saving is not possible

①. With the target application running, click △ in the lower right corner of the desktop, right click on Citrix Receiver, and open [Connection Center].